Main
/
Privacy Policy

Privacy Policy

Last Updated: September 23, 2025

1. Overview

At Pinco77.ca, we are committed to protecting your personal information. This Privacy Policy explains how we collect, process, and safeguard your data when you use our website and related services. By registering or playing with us, you agree to the terms described here.

The site is operated by Carlitta N.V., a company registered in Curaçao under number 162777, with offices at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. The Company is authorized to provide online gaming services under license OGL/2024/1516/0841, issued by the Curaçao Gaming Control Board.

2. Information We Collect

We may collect the following types of data:

  • Account Data – email, username, password (encrypted), currency.
  • Verification Data – ID, proof of residence, age confirmation (for AML and LOK compliance).
  • Payment Data – deposits, withdrawals, transaction records, and payment instruments.
  • Technical Data – IP address, device type, browser details, session logs, cookies.
  • Support Data – emails, chat transcripts, service requests.
  • Marketing Data – communication preferences, opt-ins/opt-outs.

3. How We Use Your Data

We process personal information to:

  • Create and manage accounts.
  • Handle deposits, withdrawals, and refunds.
  • Fulfill legal and regulatory obligations (AML/CTF, LOK, tax compliance).
  • Detect and prevent fraud or misuse.
  • Provide customer support and resolve disputes.
  • Send promotional materials where consent is given.
  • Improve website functionality and player experience.

Our processing relies on contractual necessity, legal obligations, legitimate interests, and consent.

4. Sharing Your Data

We share data only where required or necessary:

  • With regulators such as the Curaçao Gaming Control Board and the Financial Intelligence Unit (FIU).
  • With payment providers and banks to process financial transactions.
  • With third-party services for identity verification.
  • With hosting, IT, and security partners.
  • With support providers to deliver efficient customer service.

We never sell or trade your personal data.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services.
  • Comply with legal/regulatory obligations.
  • Handle disputes and enforce agreements.

Once no longer needed, your data is securely erased or anonymized.

6. Cookies and Tracking

Our website uses cookies to enable core functionality, enhance security, and improve usability. Some cookies are essential; others (analytics/advertising) require consent. You can manage cookie preferences through your browser.

7. Age Restrictions

Players must be 18 years or older, or the minimum legal age in their jurisdiction. Accounts belonging to underage users will be closed, with winnings voided and deposits refunded.

8. Your Rights

You have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate information.
  • Request deletion where applicable.
  • Restrict or object to processing.
  • Withdraw consent at any time.
  • Request data portability.

To exercise these rights, contact us at [email protected].

9. Data Transfers

Your data may be stored or processed outside your country, including Curaçao. We apply safeguards such as Standard Contractual Clauses (SCCs) where required by law.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted here, and the “Last Updated” date will reflect the most recent revision. Continued use of the site after updates means acceptance of the changes.

11. Contact Us

For privacy-related requests or questions, please reach us at:

📧 [email protected] 📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao